Heartland - VL is missing credit card past payments

If you are not seeing patients credit card info when you setting up a care plan with recurring payments or 

if you do not see past credit cards when posting a payment see below:

1) Place a ticket with support

2) Support will contact Heartland and customer request Heartland to redo Tokenization

3) Client runs a test penny payment

4) Close VitaLogics and pull up same patient > go to patient > ledger > Payment and check if the past payment is there

Should be set

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk