Amazon Cloud IPAD - Cloud-How to Install Citrix Receiver & Self Check In on Ipad

Please Note: CoAction Cannot be Installed on IPADs. If you are a Server based customer, you can only use an Ipad if you are using a remote software like Teamviewer. Server based customers please review this link


Cloud Customers - To Access CoAction using an IPAD

1) From your IPAD - go to the APP STORE and search for Citrix Receiver for IPAD


2) Click on GET then INSTALL or a download symbol 



3) You may need to enter your Itunes credentials

4) When it finishes installing you can continue 2 different ways: A) setting up AN Acount in Citrix Receiver OR B) Use your browser to log in 

OPTION A - Adding account in Citrix

A) When download is complete - Click OPEN - You will see this screen – click on Add Account (will only need to Add acct once)



  • Next you will see acct Verifying and then see this screen "Verified" showing your URL in address and Description name Coactioncloud Virtual App – Click Save


  • This will bring you to Citrix login screen to enter your citrix license username/password and domain: coactioncloud1 &  Login as usual

  • *Please Note: using citrix app will not allow saving username/password

  • FOR Future Logins: On Ipad just click on the Citrix receiver app on your ipad and you will see this screen - when it opens you will see on top right corner next to the settings icon, looks like a little person - tap on that and you will find the acct name (coactioncloud virtual apps) - click on that & it will take you to the main citrix screen to log in.

  • To Log out you would click the Ipad Down arrow (top of ipad) click Home and click on the little person(Accounts) and click log off


OPTION B - You will log in using your Safari Browser


B) (DO Not Click Open) Click on the Ipad Home button to take you to the main screen where you will see the Citrix Receiver Icon - DO NOT Open this 


(If you see the Citrix Receiver home screen, Click on the IPAD HOME button  )


6) Go to your browser, Safari           


7) Type in the URL that you were given by CoAction. It will look something like this (this is only an example)  

8) Now you would log in with your Citrix username and password as you normally do



PLEASE NOTE: Iyou see a Green Install Button - click on SKIP TO LOG ON (because you have already installed Citric Receiver)


9) You will next see the 2 icons - you will click on the Self Check In Icon and you will see it Starting to open



10) You may see a pop up that says Launch.ica - Open in Receiver

11) Click on Open in Receiver

12) You will then see it launching.....


How to log into Self-check in for first time

* Reminder - You will need to First set up self-check in on the main admin menu of CoAction. See these link for info on setting up self-check in:

- This gives you an idea of how Self check in works. Please note that on cloud the card swiper and signature pad are not available. Reference to that in this video is for Server clients:

- First screen you will see, Patient will need to click on  "I don't have a card, let me type my name"

- Cloud users cannot use card readers or signature pads

- You will see this screen below & patient can type last name, first name to find appt and if surveys have been set up, they will answer questions

- To exit out of self-check in – click Ipad HOME button

- Go to Safari and log out of Citrix



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