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Cannot Add a Document to a Patient File

 If you cannot add a document to a patient file, it is generally due to the following:

Does this patient have a case created?

If there is not a case created for the patient, you cannot upload and save data

Please add a Case to this patient and try again

Here is a link to a training video on Adding a Document in a Patient File

  https://vitalogics.zendesk.com/hc/en-us/articles/200149204-2-14-Add-Edit-or-Delete-a-Document-in-Patient-File

 

If after you have created a case and you still are having trouble adding a document to the patient, please contact support for assistance

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