September 2014 VitaLogics Newsletter


A New Option for Text and Email Reminders is now available with Mandrill!

To assist some of our customers that were experiencing issues with Amazon AWS, VitaLogics has found another option for your Text and Email Reminders.

If you currently use Amazon and are happy with them, no change is needed.

If you would like an alternative to Amazon, you can try Mandrill. Mandrill is easier to set up and has better reporting options to view and confirm message delivery.

Click HERE to go to the VitaLogics Support Center for the Mandrill Easy Set Up instructions.

VitaLogics New Client Follow Up Training

Are you within your first 6 months of using VitaLogics? Do you or your staff have questions or need clarification on a specific feature? Don't forget, as a new VitaLogics user you may request one on one training. Don't wait until you are frustrated, contact the Director of Customer Support, Liz Mertz by sending an email to - Attention Liz Mertz and include the issue to be addressed, the best time and telephone number to contact you. Liz will work with you to come up with an action plan to address your concerns.

To Request a Webinar Topic

Webinars are designed to make sure you are getting the most out of your EMR Software. Live and Recorded Webinars, with Topics you want, will be announced in each VitaLogics Newsletter!
See details above for our next scheduled Webinar.
Hope you can join us!

To Request a specific topic to be covered in an upcoming webinar, send an email to

We would love to hear from you! 


Upcoming Webinar!

Super Receipts, Patient Statements

and the Patient Ledger
When do I use each?
Hosted by: Dr. Cristina Esposito

Wednesday September 24 2014
12:00pm CST
to reserve your spot for the Webinar


Did you know you can get answers to your questions 24 Hours a day?

VitaLogics Support Center
Where is it?
VitaLogics Main Menu, Admin > Support Center > VitaLogics EMR
What can you find there?
You can do a SEARCH for any topic (for example "Add CPT") and you will find any articles or videos that are associated with that topic.

Quick Tip...

How To Rebill a Patient Charge
To Rebill charges for a patient, you will need to do the following:
1. Select the patients file
2. Go to the Ledger tab > click on the Charges tab
3. Select "REBILL" on the top right of the page

4. You will select whether it's a Primary, Secondary, Tertiary Payer and Select Next

5. Now, select all of the charges need to rebill. (You can select multiple dates by clicking the charge and dragging your mouse down to the last charge you need to submit, or hold the CTRL key to select dates that are not in sequence)


6. Then select "Next" again.

7. From here you will complete the claims the same way as generating HCFA's for unbilled charges.

Click here to see these instructions in the VitaLogics Support Center


VitaLogics Support Hours

have been Revised

VitaLogics Support  
ph 309-265-0888
Support Hours
Monday - Friday
8:00 am - 6:00 pm CST

For Emergency Support
Monday - Friday
6:00 pm - 7:00 pm CST
Call 309-689-6217 





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