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How to Ping a Computer (to check if client computer is communicating with server)

 

**If you have more than one computer and cannot log in with the server name that is given to you by customer, you can try Pinging the server computer by using the IP address. Use these instructions to get IP address and Ping it to ensure the computer can “talk” to server computer:


FROM SERVER COMPUTER:
1. How to find IP address

  • Go to start > search
  • Type in CMD enter
  • Right mouse click on the cmd icon and select run as administrator (for OS's Vista and higher)
  • Type in ipconfig

 

  • Look for IPV4 Address that # is the IP address XXX.XXX.X.X

 

FROM CLIENT COMPUTER
2. How to Ping (make computer talk to server computer)

  • Go to start > search
  • Type in CMD enter
  • Right mouse click on the cmd icon and select run as administrator (for OS's Vista and higher)
  • Type in ping <enter server name>

3. The result of running the ping on the client computer should be:

  • Reply from <the IP address that was given to us on the IPConfig command on the server> 4 times with additional info

192.168.1.0 TL=32
192.168.1.0 TL=32
192.168.1.0 TL=32
192.168.1.0 TL=32


***PLEASE NOTE*** the IP address Reply on the client MUST match the IP address on the Server IPV4 Address. If the client is pinging to a different IP address then it is NOT communicating with the server.


4. If result is anything but what is described above, it is a networking error and get in contact with programming or their IT department.

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