Q- How do I Rebill charges after I have corrected mistakes?
A- Once you have made all necessaray changes to VitaLogics. Please CLICK HERE for instructions on how to Rebill patients Dates of service.
Q- In Box 14, the drop down does not have Medicare Qualifier 454, what do I do?
A- Box 14 will allow you to type in any qualifier number in that box and that qualifier will remain from visit to visit. How to do this? Go to patients visit screen - Go to Edit ICD - find Box 14 - on the right is the Qualifier box - type in the number - when done - check out. Instructions are also in the Support Center CLICK HERE
Q- Looking for missing write off, line item note or insurance payment that is attached to a charge, but can't find the Plus sign to expand it?
A- To find your missing Plus + sign that hides your additional info, please CLICK HERE for details.
Q-I am getting Box 21 Diagnosis Pointer error on my scrubbing report and it won't go away!
A- Make sure your Payer has been changed to print ICD-10's. Go to Admin - Payers - select a payer - Edit - Printing Options - halfway down the page in the middle (Box 21), select option 10 to print ICD-10's and click on Save.
Q- I keep getting a pop up that states a patient appointment has been locked. How do I clear it?
A- Patient appointments can be locked by VitaLogics if more then one user tries to access the appointment at the same time. VitaLogics does this to protect patient data. When no other user is accessing the appointment, you can unlock the appointment. CLICK HERE. for instructions.
Q. I am told that there is a library of Training Videos/Articles that I can utilize. How do I see them?
A- Under the Administration area of VitaLogics, you will find a button that says Support Center. If you click on that button and then click on VitaLogics EMR, you will be directed to our Training Video/Article Library. You can look under a catagory to find specific ones or you can utilize the Search box at the top of the screen, type in a key word and the system will generate any Video and/or Article that correlates with the key word entered.