Pax Connect Error on Local Server

If you are seeing a Connect Error when you are processing a credit card payment with Heartland Pax device, it could be because you have recently rebooted the router or you have had a power outage which MAY have changed the PAX IP#.

If the PAX IP# has changed, you can chat into support so we can update this for you OR you will need to change it in VitaLogics - Admin - Heartland set up (Pax & Heartland set up needs to have same PAX IP#).

1) Get the IP address assigned to your PAX device

  • Hold Function button down and Hit #1 button at same time (this unlocks)
  • On the device hit menu
  • Type in 916860 when prompted for the password.
  • Hit the green ok button then hit the down arrow on the screen and select communication.
  • Type in 916860 when prompted
  • Hit the down arrow and select LAN parameters
  • Select IP address. This will show you the IP address assigned to the PAX device
  • Write this address down.

2) Open VitaLogics and go to Admin->Heartland Set Up

3) In the Heartland Set Up Button

  •  Communication Settings -NO CHANGE -----LEAVE IT AT -   TCP

  • In the TCP / IP Settings
    • For IP Address put in the address obtained from Pax s300.
    • IMPORTANT all numbers must be 3 characters for instance would be when inputted into VitaLogics.
    • PORT - NO CHANGE --- SHOULD STAY -- 10009
    • Save

4) Run a penny test to make sure it is working properly, if not, contact support



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk