Error: Problem Finding Case Care Plan

Error: Problem Finding Case Care Plan


 If you attempt to Check out a Patient appointment and receive this error, it means a Care Plan has been deleted out with a Scheduled/Checked Into appointment tied to that Care Plan Data


You will need to Contact Support & Provide:

  • Patient Name
  • Case Name
  • Date of Service that cannot be Checked Out



**To avoid this, you either need to decide to delete the Care Plan before OR after the appt is Completed, not during the process of the patient being Checked Into through Completed in the Appointment Dashboard. Once patient is Checked In, if any data is housed within the Care Plan tab, that appt will try to house that info.



- Support Information -

 If you have any questions or need assistance with this process please contact Support by:

Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side), click the green 'Support' box in bottom right of screen.

***This has the fastest response time***


Phone: 858-800-2367


Business hours: Monday-Friday, 8:00am-6:00pm CST

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk